The Outcome of Work Family Conflict on the Contextual Performance of Aircrew

The Mediating Role of Emotional Exhaustion

Abstract

The aviation industry is unique in nature, such that it simultaneously influences the tourism and hospitality industry along with the major incorporation of passengers’ safety; which are directly related to aircrews’ performance output. Therefore, this study has applied the role theory to identify the relation of emotional exhaustion, work interfere family, and family interfere work with the contextual performance of the aircrew. Furthermore, the mediating role of emotional exhaustion in this relation is also determined. A self-administered questionnaire was distributed among the aircrew of all four airlines of Pakistan and 418 valid responses were received. We have found a positive and significant impact of work interfere family and emotional exhaustion with contextual performance. However, there is an insignificant relation between family interfere work and contextual performance. A positive relation between work interfere family and family interfere work with emotional exhaustion was also established. Furthermore, emotional exhaustion mediated the relation of work interfere family and contextual performance, whereas this mediating effect is not available for family interfere work and contextual performance. These results are in accordance with previous studies and play a significant role in enhancing the understanding regarding factors affecting the job outcomes so the managers can take preventive measures to enhance the job performance.